At Othe Seat Sofa Shop, we want your shopping experience to be as comfortable as our premium furniture. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

We ship globally (excluding Asia and certain remote areas) using reliable carriers to ensure your furniture arrives safely.

Order Processing

All orders are processed within 1-2 business days after payment confirmation.

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (delivery within 10-15 business days after shipping)
  • Free Shipping: Available on orders over $50 via EMS (delivery within 15-25 business days after shipping)

You’ll receive tracking information via email once your order ships. Delivery times may vary slightly depending on your location and customs processing.

Returns & Exchanges

We stand behind the quality of our furniture. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Important Note: Due to their custom nature, all sectional sofas (both 2-piece and 3+ piece configurations) are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Eligible for Returns:

  • 2-seater sofas
  • Loveseats
  • Benches

Return Conditions

  • Items must be in original condition with all tags attached
  • Original packaging must be intact and used for return shipping
  • A 15% restocking fee applies (waived for damaged/defective items)
  • Customer is responsible for return shipping costs
  • Proof of purchase is required

How to Initiate a Return

  1. Contact Us: Email [email protected] within 15 days of delivery with your order number and reason for return
  2. Wait for Approval: Our team will review your request within 2 business days
  3. Receive Instructions: If approved, we’ll email you return shipping instructions and an RMA number
  4. Ship Your Item: Package the item securely and ship it to our Las Vegas warehouse
  5. Receive Refund/Exchange: We’ll process your request after inspecting the returned item

Refund Processing

  • Timing: Refunds are processed within 5 business days after we receive your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Product cost minus 15% restocking fee (and original shipping costs if applicable)
  • Bank Processing: May take 3-10 business days to appear in your account depending on your financial institution

Damaged or Defective Items

If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement at no cost to you or provide a full refund if preferred.

International Returns

For our international customers:

  • You are responsible for all return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency conversion fees from your bank

Need Help?

Our customer service team is here to make your Othe Seat Sofa Shop experience exceptional. Contact us at [email protected] with any questions.

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