Welcome to Othe Seat Sofa Shop’s FAQ section! We’ve compiled answers to the most common questions about our designer-inspired furniture, delivery options, and customer service. If you don’t find what you’re looking for, please don’t hesitate to contact our team.

About Our Products

1. What types of sofas do you offer?
We specialize in premium sectional sofas and seating solutions, including:
  • 2 piece sectionals
  • 2 seater sofas
  • 3+ piece sectionals
  • 3+ seater sofas
  • Benches
  • Loveseats
Each piece is designed to be the centerpiece of your living space where memories are made.
2. What makes your sofas special?
Our furniture combines designer-inspired aesthetics with practical comfort. We focus on creating pieces that are both stylish and durable, perfect for modern living spaces. All our products are carefully packaged to ensure they arrive in perfect condition.

Ordering & Account Questions

3. How do I place an order?
Simply browse our collection, select your preferred items, and proceed through our secure checkout. We accept Visa, MasterCard, JCB, and PayPal for your convenience.
4. Can I modify or cancel my order after placement?
Orders can typically be modified or canceled within 24 hours of placement. Please contact us immediately at [email protected] if you need to make changes.

Shipping & Delivery

5. What shipping options do you offer?
We provide two convenient shipping methods:
  • Standard Shipping ($12.95 flat rate): Via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)
All orders are processed within 1-2 business days from our Las Vegas warehouse.
6. Do you ship internationally?
Yes! We ship globally, excluding some Asian and remote regions. Please note that customs fees or import taxes may apply depending on your country’s regulations. Delivery times may vary slightly based on local customs processing.
7. How can I track my order?
Once your order ships, we’ll send you tracking information via email. You can use this to follow your package’s journey from our warehouse to your home.

Returns & Exchanges

8. What is your return policy?
We accept returns within 15 days of delivery. The item must be in its original condition and packaging. Please contact our customer service team to initiate a return.
9. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Payment Questions

10. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
11. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

Customer Service

12. How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours.
13. What are your business hours?
Our team operates Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Emails received outside these hours will be answered the next business day.

Still have questions? We’re here to help! Contact us at [email protected] and we’ll ensure you have all the information you need to make your perfect sofa selection.